Location: Houston, TX (field-based; local travel required)
Employment Type: Full-time

Job Summary

The AV Field Engineer – Service & Support is responsible for providing advanced on-site and remote technical support for commercial audiovisual systems throughout the Houston area. This role focuses on diagnosing, repairing, maintaining, and optimizing existing AV environments for corporate, healthcare, education, and industrial clients. The ideal candidate is a strong troubleshooter who is customer-focused, self-directed, and comfortable serving as the technical face of the company in the field.

Key Responsibilities

• Provide on-site and remote service support for commercial AV systems, including:
• Conference rooms and boardrooms
• Video conferencing platforms (Microsoft Teams, Zoom, Webex)
• Audio DSP systems, microphones, and loudspeakers
• Control systems and video distribution
• Digital signage and collaboration spaces
• Diagnose and resolve hardware, software, network, and configuration issues
• Perform preventative maintenance visits, system health checks, and performance tuning
• Commission and re-commission systems after service calls, upgrades, or changes
• Respond to service tickets and support requests in a timely, professional manner
• Serve as escalation support for AV Technicians and Help Desk teams
• Interface directly with clients, IT staff, and facility teams to resolve issues and set expectations
• Perform minor programming, configuration changes, and firmware updates (DSPs, codecs, control systems)
• Document service activities, root cause analysis, and resolutions clearly in service reports
• Identify system improvement opportunities and recommend upgrades or best practices
• Support occasional small system installs, upgrades, or retrofits as needed
• Travel primarily within the Greater Houston area; limited overnight travel may be required

Required Qualifications

• 3+ years of experience supporting and troubleshooting commercial AV systems
• Strong understanding of:
• Audio signal flow, gain structure, and DSP logic
• Video conferencing systems and codecs
• Control systems and AV-over-IP fundamentals
• Proven ability to troubleshoot complex, integrated AV systems independently
• Experience working in customer-facing, service-oriented roles
• Familiarity with ticketing systems and service workflows
• Valid Texas driver’s license and clean driving record
• Ability to lift up to 50 lbs and work in office, industrial, and healthcare environments

Preferred Qualifications

• AVIXA CTS certification (CTS-I or CTS-D a plus)
• Manufacturer certifications (QSC, Biamp, Crestron, Extron, Shure, Poly, Cisco)
• Networking knowledge relevant to AV support (IP addressing, VLANs, QoS, multicast)
• Experience supporting enterprise or IT-integrated AV environments
• Prior experience with managed AV services or SLA-based support

Skills & Competencies

• Strong troubleshooting and diagnostic mindset
• Excellent customer service and communication skills
• Calm, professional demeanor in high-pressure situations
• Strong documentation and follow-up habits
• Ability to work independently while coordinating with remote teams
• Time management and prioritization skills

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

We are looking for an Executive Assistant to perform a variety of administrative tasks and support our company’s senior-level managers. Executive Assistant’s responsibilities include managing calendars, working with the EOS process and preparing reports. To be successful in this role, you should be well-organized, have great time management skills and be able to act without guidance. Ultimately, you will contribute to the efficiency of our business by providing personalized and timely support to executive members.

Responsibilities

• Act as the point of contact among executives, employees, clients and other external partners
• Manage information flow in a timely and accurate manner
• Manage executives’ calendars and set up meetings
• Make travel and accommodation arrangements
• Rack daily expenses and prepare weekly, monthly or quarterly reports
• Collect data for weekly backlog and performance numbers
• Manage Data through reports for executive team
• Manage employees birthdays and anniversaries
• Prepare weekly, monthly and Quarterly reports for different divisions
• Manage supplies for local and remote offices
• Oversee small projects throughout the company
• Help with data for joint ventures
• Format information for internal and external communication – memos, emails, presentations, reports
• Take minutes during meetings
• Screen and direct phone calls and distribute correspondence
• Manage compliance for other States

Skills

• Work experience as an Executive Assistant, Personal Assistant or similar role
• Excellent MS Office knowledge
• Outstanding organizational and time management skills
• Familiarity with office gadgets and applications (e.g. e-calendars and copy machines)
• Excellent verbal and written communications skills
• Discretion and confidentiality
• Associates Degree is a plus

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Education:

• Bachelor's (Preferred)

Experience:

• Microsoft Powerpoint: 3 years (Preferred)
• Administrative Experience: 1 year (Preferred)

Work Location: In person

Job Summary

The Lead AV / Security Technician is responsible for leading the installation, configuration, and commissioning of audiovisual and IP-based security systems. This role requires a strong hands-on technical background in AV and electronic security, combined with leadership, coordination, and customer-facing skills. The Lead Technician ensures projects are delivered on time, to specification, and to the highest quality and safety standards.

Key ResponsibilitiesAV & Security Systems Installation

• Lead installation of AV systems including displays, projectors, video walls, audio systems, conferencing solutions, control systems, and equipment racks
• Install, configure, and commission IP-based security systems, (e.g., Verkada), access control, and related networked devices
• Perform equipment mounting, cable pulling, termination, labeling, and testing for low-voltage AV and security systems
• Interpret AV, security, and network drawings, schematics, and scopes of work
• Configure and troubleshoot AV hardware, IP cameras, gateways, switches, and related network components
• Ensure all installations meet manufacturer specifications, industry standards, and local codes

Leadership & Job-Site Coordination

• Lead and mentor AV and security installation technicians on job sites
• Plan daily activities, assign tasks, and manage on-site workflows
• Serve as the primary on-site technical contact for project managers, clients, IT teams, and other trades
• Identify project risks or scope changes and communicate them proactively

Quality Control & Commissioning

• Conduct system testing, validation, and punch-list completion
• Support system commissioning, client acceptance, and end-user training
• Maintain clean, organized, and professional job sites
• Verify system performance, camera coverage, and audio/video quality

Documentation & Reporting

• Complete required job documentation including redlines, as-built notes, and service reports
• Document IP addressing, network requirements, and system configurations
• Provide feedback to engineering and project management teams for continuous improvement

Customer & Security Awareness

• Maintain a professional, security-conscious presence on customer sites
• Clearly explain system operation and basic troubleshooting to clients and end users
• Handle customer questions or concerns with professionalism and discretion

Required Qualifications

• 5+ years of experience in AV and/or electronic security installation, including lead or supervisory responsibilities
• Strong hands-on experience with AV systems and IP-based security platforms
• Experience installing CCTV systems (cloud-managed or on-prem), preferably Verkada or similar
• Solid understanding of low-voltage cabling standards and best practices
• Working knowledge of networking concepts (PoE, IP addressing, VLANs)
• Ability to read and interpret technical drawings and documentation
• Strong troubleshooting, leadership, and communication skills
• Valid driver’s license and ability to travel to job sites

Preferred Qualifications

• Industry certifications such as CTS, CTS-I, or security manufacturer certifications
• Verkada Certified Installer or equivalent experience
• Experience with access control systems and door hardware integrations
• Background in corporate, education, healthcare, or enterprise environments
• Familiarity with IT-managed AV and security deployments

Physical Requirements

• Ability to lift up to 50 lbs
• Comfortable working on ladders, lifts, and in ceilings or confined spaces
• Ability to use hand and power tools for extended periods

Pay: $30.00 - $35.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Position Summary:

We are seeking a highly skilled and motivated Physical Security Lead Technician with hands-on experience in Verkada, Genetec, and various access control systems. This role involves overseeing installation, configuration, troubleshooting, and maintenance of security systems across client sites. The ideal candidate will have leadership experience in field-based security installations, demonstrate technical excellence, and ensure high-quality project delivery and client satisfaction.

Key Responsibilities:

• Lead and execute the installation, configuration, and commissioning of physical security systems including:
• Video surveillance (Verkada, Genetec)
• Access control systems (HID, Lenel, Openpath, etc.)
• Intrusion detection and alarm systems
• Serve as the subject matter expert and main point of contact for onsite technical issues.
• Oversee junior technicians and subcontractors; ensure all work meets code, design specifications, and quality standards.
• Interpret blueprints, schematics, and technical documentation.
• Coordinate with project managers, clients, and vendors to ensure project timelines and budgets are met.
• Conduct site surveys and develop detailed installation plans.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Provide end-user training and post-installation support to clients.
• Ensure compliance with safety policies, industry standards, and data security protocols.

Required Qualifications:

• 4+ years of experience in physical security system installation and support.
• Strong hands-on experience with Verkada and Genetec platforms.
• In-depth knowledge of access control systems, wiring, and infrastructure.
• Familiarity with PoE networks, IP addressing, switches, and VLANs.
• Ability to manage projects and lead field teams.
• Proficient with hand and power tools, cable testing, and low-voltage wiring.
• Valid driver's license and clean driving record.
• Ability to pass background check and drug screening.

Preferred Qualifications:

• Manufacturer certifications from Verkada, Genetec, or major access control providers.
• Experience with cloud-based security systems and mobile deployment tools.
• OSHA 10/30 certification.
• Knowledge of local and national security, fire, and safety codes.

Soft Skills:

• Strong leadership and communication skills.
• Detail-oriented with excellent problem-solving abilities.
• Client-focused with the ability to explain technical concepts clearly.
• Capable of working independently and in a team-oriented environment.

Physical Requirements:

• Ability to lift up to 50 lbs.
• Comfortable working at heights and on ladders or lifts.
• Ability to work in varied environments (indoor/outdoor, mechanical rooms, etc.)

Compensation and Benefits:

• Competitive salary based on experience
• Health, dental, and vision insurance
• Paid time off and holidays
• Professional development opportunities
• Vehicle allowance or company vehicle (if applicable)

Job Type: Full-time

Pay: $35.00 - $45.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Position Summary:

We are seeking a highly skilled and motivated Physical Security Lead Technician with hands-on experience in Verkada, Genetec, and various access control systems. This role involves overseeing installation, configuration, troubleshooting, and maintenance of security systems across client sites. The ideal candidate will have leadership experience in field-based security installations, demonstrate technical excellence, and ensure high-quality project delivery and client satisfaction.

Key Responsibilities:

• Lead and execute the installation, configuration, and commissioning of physical security systems including:
• Video surveillance (Verkada, Genetec)
• Access control systems (HID, Lenel, Openpath, etc.)
• Intrusion detection and alarm systems
• Serve as the subject matter expert and main point of contact for onsite technical issues.
• Oversee junior technicians and subcontractors; ensure all work meets code, design specifications, and quality standards.
• Interpret blueprints, schematics, and technical documentation.
• Coordinate with project managers, clients, and vendors to ensure project timelines and budgets are met.
• Conduct site surveys and develop detailed installation plans.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Provide end-user training and post-installation support to clients.
• Ensure compliance with safety policies, industry standards, and data security protocols.

Required Qualifications:

• 4+ years of experience in physical security system installation and support.
• Strong hands-on experience with Verkada and Genetec platforms.
• In-depth knowledge of access control systems, wiring, and infrastructure.
• Familiarity with PoE networks, IP addressing, switches, and VLANs.
• Ability to manage projects and lead field teams.
• Proficient with hand and power tools, cable testing, and low-voltage wiring.
• Valid driver's license and clean driving record.
• Ability to pass background check and drug screening.

Preferred Qualifications:

• Manufacturer certifications from Verkada, Genetec, or major access control providers.
• Experience with cloud-based security systems and mobile deployment tools.
• OSHA 10/30 certification.
• Knowledge of local and national security, fire, and safety codes.

Soft Skills:

• Strong leadership and communication skills.
• Detail-oriented with excellent problem-solving abilities.
• Client-focused with the ability to explain technical concepts clearly.
• Capable of working independently and in a team-oriented environment.

Physical Requirements:

• Ability to lift up to 50 lbs.
• Comfortable working at heights and on ladders or lifts.
• Ability to work in varied environments (indoor/outdoor, mechanical rooms, etc.)

Compensation and Benefits:

• Competitive salary based on experience
• Health, dental, and vision insurance
• Paid time off and holidays
• Professional development opportunities
• Vehicle allowance or company vehicle (if applicable)

Job Type: Full-time

Pay: $35.00 - $45.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person